A Message from CEO & Founder Darryl Smith
The primary focus of TotalCare is and always will be the health of our members, home health aides, caregivers, staff and our community as a whole. We are closely monitoring the spread of COVID-19 and following guidance from the Centers for Disease Control and Prevention (CDC) and local public health authorities to keep you safe.
Since the onset of the outbreak in our community, we have been doing our part to keep our TotalCare family safe and slow the spread of the virus in a number of ways. TotalCare has conducted a COVID 19 training for all Home Health Aides, Caregivers and staff. This training included best practices to reduce the risk of exposure to COVID19. Each day our staff contacts all Home Health Aides, Caregivers, Members and Staff and asks a number of questions to ensure they are not sick. These calls are critically important to ensure we keep everyone safe.
TotalCare is committed to helping each and everyone of our members, caregivers, home health aides and staff get through this. We will get through this together.
110 Claybourne Street
Dorchester, MA 02124
Phone (617) 315-4377
Fax (617) 249-0164
This page was updated on May 19, 2020.
How Total Care is addressing the COVID-19 Pandemic
Daily Screening Process - Implemented March 16, 2020
In compliance with MassHealth Guidelines, TotalCare implemented a COVID19 Daily Screening of all members, care givers, home health aides and staff.
PPE - Began Distribution on March 16, 2020
TotalCare has continued to leave no stone unturned in our efforts to continue providing Personal Protective Equipment to all our members, Caregivers, Home Health Aides, and Staff. This began with Hand sanitizer (donated by BMC Health Plan) and gloves (provided by TotalCare) on March 16th. On, March 25th we expanded our PPE’s to include masks and goggles. In early April we began providing face shields along with additional masks, hand sanitizer and gloves.
TotalCare COVID-19 Training for Caregivers and HHA - Implemented March 27 and April 22, 2020
To ensure the health and safety of our caregivers, home health aides, members and staff TotalCare has implemented a mandatory COVID 19 trainings which were held on March 27th and April 22nd.
Hazard Pay Increase for HHA During Pandemic - Effective March 31-July 1, 2020
Even though TotalCare is considered a small company, we feel a responsibility to do what we can to help ease some of your stress. During this COVID19 Pandemic, TotalCare temporarily has increased the hourly rate for our GAFC Home Health Aides by $2.00 effective as of March 31, 2020.
Care Packages - Distribution Began April 15, 2020
TotalCare understands how difficult these time are for everyone in the TotalCare family. In order to ease some of the burden, TotalCare is providing Care Packages for all members, caregivers, home health aides and staff. The Care Packages includes: toilet paper, hand sanitizer, soap, mask and gloves.
Working with the Community - Beginning May 11, 2020
TotalCare in conjunction with The Guild will provide Self Care session by video conferencing. This will include:
chair yoga, sound healing, meditation, and other forms of self-healing.
More Care Packages - Distributed on May 14, 2020
TotalCare continues to do all it can to help our members get through this stressful and difficult time. TotalCare is providing care packages containing adult diapers to all our members who need them.