Office Manager

General Statement of Duties and Responsibilities:

Under the direction of the Program Director, the Office Manager will be responsible for day-to-day supervision of the office and administrative staff; also assist with planning, execution and marketing of said programs.  Assist in supervision of all administrative services of the agency, including but not limited to GAFC and AFC.  Process billing and claims for multiple insurance carriers (i.e., Commonwealth Care Alliance, Boston Health Net Plan, Fallon, Tufts Health Plan, Senior Whole Health and United Health Care), Payroll, file maintenance, pertinent care paperwork.

Providing oversight and conducting a variety of office tasks, reviewing paperwork, and managing schedules, works closely with Agency’s clinical team and Program Director, Director of Nursing, Case mangers, Home Health Aides and Marketing and Outreach Team.

Responsibilities include supervising administrative staff; Ensure HHA’s PCHM’s and CNA’s staff coverage is maintained at all times, provide timely response to service request in the office, over the telephone, through electronic mail and regular mail.  Assign task to subordinates and temporary employees, and reviews assignments for accuracy and timely completion.  Conducts staff trainings for HHA’s PCHM and CNA’s and periodic performance evaluations as needed or required.  Perform Orientation training for all new employees, Assists the Program Director and Director of Nursing in meeting all goals, procedures, and protocols required by law as well as those established by the Agency. Assist and encourages staff members to develop and implement innovative approaches to work assignments. Performs other related duties as needed.